Refund policy

Last updated: October 22, 2026

Returns & Refund Policy

We want you to love what you wear. If something isn’t quite right, here’s how returns work at Daisy Laine.

Change of mind returns: store credit only

If you’ve changed your mind, we’re happy to offer a return for store credit.

To be eligible:

  • The return request must be made within 14 days of delivery.
  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • You’ll need your order number or proof of purchase.
  • Return postage for change of mind returns is paid by the customer.

Once we receive and check your return, we’ll issue store credit for the full value of the item(s), not including original shipping costs. Credit is sent by email as a discount code and does not expire.

Sale items and swimwear/underwear are final sale and not eligible for change of mind returns.

Faulty, damaged or incorrect items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your item arrives faulty, damaged, you’re entitled to a repair, replacement or refund, depending on the problem. If it’s a major problem, you can choose between a replacement and a refund.

Please contact us as soon as you can with your order number and a photo of the issue. We’ll cover the return postage for these claims.

Exchanges

If you’d like a different size or colour, email us and we’ll check availability. [Optional: Exchanges are free of charge within 14 days.

How to make a return

  1. Email contact@daisylaine.com.au with your order number and the reason for the return.
  2. We’ll reply with return instructions and the address to send your parcel to.
  3. Post the item back to us, ideally with tracking, as we can’t take responsibility for parcels lost in transit.
  4. We’ll process your credit or remedy within 5–7 business days of receiving it.